Terms and Conditions for the supply of SORTED Ventures Ltd products

The contract between us

a. Any contract for purchases made through the sortedfood website will be with SORTED Ventures Ltd (SVL), whose registered office is situated at:

Lower Farm
Bell Lane
Brookmans Park
Hatfield
Herts
AL9 7AY

Company registration number: 06346718


b. SVL must receive payment of the whole of the price for the goods that you order before your order can be accepted, and the contract formed. Once payment has been received SVL will confirm that your order has been received by sending an e-mail to you at the e-mail address you provide in your registration form. The shipment e-mail will include your name, the order number and the total price. SVL acceptance of your order brings into existence a legally binding contract between us on these terms. Any term sought to be imposed by you in your order will not form part of the contract.


c. SVL are entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the goods appearing on our website. If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered, we will contact you as soon as possible by e-mail. This will be to inform you of the correct price of the goods, and to ask you if you wish to continue with the order at the amended price, or to cancel the order altogether.


Withdrawal by you from the contract

If you are an individual and are not buying goods on behalf of a business, there are certain circumstances in which you may withdraw from the contract and these are set out here. This right to withdraw does not apply to business buyers.


a. You may withdraw your order for goods at any time up to the end of the twenty first working day after you have received the goods. You do not need to giveSVL any reason for withdrawing your order nor will you have to pay any penalty.


b. The only circumstance in which you cannot withdraw your order is where you have taken the goods you have ordered (or the ones in relation to which you want to withdraw) out of the sealed package in which they were delivered.


c. To withdraw your order you must notify SVL in writing at the address set out in the returns section of the SVL web site.


d. If you have received the goods before you withdraw your order then, unless you have lost your right to withdraw because you have taken the goods out of their sealed package, you must send them back to the SVL return address at your own cost and risk, unless the goods were supplied faulty or damaged. If you withdraw your order but SVL has already processed the goods for delivery and you have received them, you must not unpack the goods when they are received by you and you must send the goods back to SVL at the return address at your own cost and risk as soon as possible.


e. Once you have notified SVL that you are withdrawing your order, any sum debited to SVL from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order.


Availability of goods you order

If SVL has insufficient stock to deliver the goods ordered by you, we will notify you as soon as possible and any sum debited by SVL from your credit card will be re-credited to your account and SVL will notify you by email at the address given by you in your order form. The refund will be made as soon as possible and in any event within 30 days of your order. SVL will not be obliged to offer any additional compensation for disappointment suffered.


Please note: we endevour to bring our customers the best service but we may from time to time be waiting for new stock from the printers. During any phase when the product is out of stock all payments received will be reserved against the products to be dispatched as soon as they are available from the printers prior to that date.


Prices quoted

Prices exclude postage and packing.


Delivery of goods to you

a. SVL will post, or arrange a courier on your behalf, for the goods ordered by you to the person and address you give SVL at the time you make your order. For goods delivered outside of the EU, the consignee (i.e the person to whom the consignment is sent) will be the declarant and importer into the country for which the consignment is destined. The consignee will be responsible for both customs clearance and payment of customs duties and local taxes where required.


b. With the exception of any phase when the product is out of stock (see second paragraph 'Availability of goods you order' above) Delivery will be made as soon as possible after your order is accepted and in any event within 30 days of despatch of the order. All delivery times quoted on the web site are estimates only, based on availability, normal processing and delivery companies.


c. You will become the owner of the goods you have ordered when the goods are dispatched to you from our distribution centre.


Customs charges

If you are ordering goods for delivery outside of the EU, please note that your consignment may be subject to import duties and taxes, which are levied once the goods reach the country of destination. Any such charges levied in relation to customs clearance must be borne by you. It is accepted by you that SVL has no control over additional charges in relation to customs clearance. SVL recommend that you check with your local customs officials or post office for more information regarding importation taxes/duties that may be applicable to your online order.


Liability

This is as follows:


a. If the goods SVL delivers are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, SVL shall have no liability to you unless you notify SVL in writing at the SVL contact address of the problem within 10 working days of the delivery of goods in question.


b. If you do not receive goods ordered by you within 30 days of the date on which they were despatched to you, SVL shall have no liability to you unless you notify SVL in writing at the SVL contact address of the problem within 40 days of the date on which the goods were despatched to you.


c. If you notify a problem to SVL under this condition SVL's only obligation will be, at its option, to make good any shortage or non-delivery; to replace or repair any goods that are damaged or defective; or to refund to you the amount paid by you for the goods in question to the original method of payment, unless such method is no longer valid in which case SVL will endeavour to agree an alternative method of payment.


d. SVL will not be liable to you for any indirect or consequential loss or damage arising out of any problem you notify to SVL under this condition and SVL shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under paragraph (c) above.


e. Nothing in this condition is, however, intended to limit any rights you might have as a consumer under applicable local law.


f. Nothing in this contract creates any right which is enforceable by any person who is not a party to the contract.


Force Majeure

SVL shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.


Invalidity

If any part of these conditions is unenforceable (including any provision in which SVL excludes its liability to you) the enforceability of any other part of these conditions will not be affected.


Complaints

If you have a complaint, please contact the Customer Service department at the following address:
SVL Customer Service 01707 659011
Lower Farm,


Bell Lane
Brookmans Park
Hatfield
Herts
AL9 7TD


Governing Law

The contract between us shall be governed by and interpreted in accordance with English law, and the English courts shall have jurisdiction to resolve any disputes between us.


Entire Agreement

These terms and conditions, together with the current SVL website prices, delivery details and SVL contact details, set out the whole of our agreement relating to the supply of the goods to you by SVL. These terms and conditions cannot be varied except in writing signed by a director of SVL. In particular nothing said by any sales person on behalf of SVL should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by SVL. SVL shall have no liability for any such representation being untrue or misleading.


Disclaimer

The nature of Internet communications means that your communications may be susceptible to data corruption, interception and delays. SVL shall not be responsible for any detrimental reliance you place on this website or its contents.


SVL is providing this site and its contents (including any downloadable data or software) on an 'as is' basis and makes no representations or warranties of any kind with respect to this site or its contents and disclaims all such representations and warranties, whether express or implied, to the fullest extent permitted by applicable law. In addition, SVL makes no representations or warranties about the accuracy, completeness or suitability for any particular purpose of the information and related graphics published in this site or that any software or the server that makes it available are free of viruses or other harmful components.


The information contained in this site may contain technical inaccuracies or typographical errors. All liability of howsoever arising for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by applicable law.


Neither SVL nor any of its Directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this site in any way. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.


Hyperlinks

Our website may contain hyperlinks. These hyperlinks connect you to sites of other organisations which are not our responsibility. We have used our reasonable endeavours in preparing our own website and the information included in it is done so in good faith. However, we have no control over any of the information you can access via other websites. Therefore, no mention of any organisation, company or individual to which our website is linked shall imply any approval or warranty as to the standing and capability of any such organisations, company or individual on the part of SVL


Copyright notice

All design, text, graphics and the selection or arrangement thereof are the copyright of SVL, or of other copyright owners. Permission is granted to electronically copy and print in hard copy portions of this site for the sole purpose of placing an order with SVL, or using this site as a shopping resource. Any other use of materials on this site (including reproduction for purposes other than those noted above and modification, distribution, or republication) without the prior written permission of SVL is strictly prohibited.


Interpretation

In these terms and conditions:
'SVL' means SORTED Ventures Ltd of
Lower Farm
Bell Lane
Brookmans Park
Hatfield
Herts
AL9 7AY
Company registration number: 06346718, 'working day' means every day of a calendar year apart from weekends and statutory and public holidays; 'us' means SVL and you together; and 'you' and 'your' means the person ordering goods under these terms and conditions.